Shipping policy
Customs, Duties, and Import Taxes
- Orders shipped outside of our fulfillment regions may be subject to import taxes, customs duties, and fees imposed by the destination country.
- These charges are the responsibility of the recipient and are not included in the product or shipping prices.
- We are not liable for delays caused by customs processing
Lost, Stolen, or Delayed Shipments
- If your order shows as “delivered” but you have not received it, please check with neighbors, your local postal service, or building management (if applicable).
- If the package cannot be located, contact our support team within 7 business days of the marked delivery date at info@groei.com.
- We are not liable for orders lost or stolen after confirmed delivery.
However, we will do our best to assist you in filing claims with the carrier if needed.
Incorrect or Incomplete Address
- Customers are responsible for providing a complete and accurate shipping address at the time of order.
- Groeï is not responsible for orders delayed or lost due to incorrect or incomplete addresses.
- If your address needs to be updated, please contact us within the appropriate time.
Split Shipments
- Depending on inventory availability, your order may be shipped in multiple parcels from different fulfillment centers.
- In such cases, you will receive separate tracking numbers for each shipment.
Business Identity & Logistics Transparency
Groeï operates as a global brand specializing in high-volume eCommerce distribution.
Our fulfillment and customer support systems are built to comply with international standards, and we regularly undergo merchant account audits with major payment processors, including Shopify Payments, Stripe, PayPal, and others.
Our distribution strategy ensures coverage across regions of Oceania
Customer Support
For any questions regarding your shipment, tracking details, or delivery expectations, our customer care team is available via email at info@groei.com
We typically respond within 24 hours during business days.